Shipping and Return Policy
Table of Contents
Shipping of Blades
Q: What carriers do you use for shipping?
A: We currently ship knives and smaller blades via USPS flat rate package. We ship large blades in custom-made wooden crates via UPS with UPS Signature Required upon delivery.
Q: How much is shipping?
A: Shipping cost depends on the size of the product that you are ordering. Currently all product is shipped flat rate, and the prices are as follows:
Small blades (think paring knives, mini cleavers) come in a USPS Small Flat Rate Box at a rate of $8.30
Medium Blades (think small chef knives and petty knives) come in a USPS Medium Flat Rate Box – 2 (side-loading) at a rate of $15.05
Large Blades (think full size and large chef knives) come in a USPS Large Flat Rate Box at a rate of $21.10
XL Blades (think YouTube builds, sword, big axes) come in a custom wooden crate at a flat rate of $100 via UPS
Q: How long will it take for my package to ship?
A: We do our best to package and ship your item within 24 business-day hours of your order. However, we are a very small operation and sometimes things come up that are out of our control so please bear with us.
If you are ordering a large blade from a YouTube build, we have to construct a custom wooden shipping crate for the piece, and sometimes these things take a little while. We put the utmost care and passion into building our blades and we want to make sure that the crate will be able to fully protect these one-of-a-kind pieces. Please allow an additional 24 business-day hours for us to make sure your blade is completely ready to embark on its journey.
Q: Can I select expedited shipping at checkout?
A: We are in the process of setting up a dynamic shipping plugin to handle shipping calculations, but these things take time. If you absolutely need expedited shipping, please reach out to support@farawayforge.com, and we will be more than happy to assist you!
Q: Do I get a tracking number with my order?
A: Absolutely! Your tracking information will be added to your order as soon as the package is shipped. You should get an email confirmation when this happens. If for some reason you don’t, email us at support@farawayforge.com with your order number, and we will get you your tracking information promptly.
Q: When will my package arrive?
A: According to USPS, Priority Mail Flat Rate shipping is generally a 1-3 day shipping service. All blades ship from Faraway Forge in Massachusetts, so shipping time will depend on where you are in relation to us. However, once the package ships it is out of our hands, so we cannot guarantee arrival of your package in this time frame, as this is just a USPS estimate.
Transit time of large blades is at the whim of UPS; although it is our goal to get you your package as soon as possible, our utmost concern is the safety of your shipment. As such, the custom-built wooden crates that all large blades are shipped in can be big and heavy, so please give the lovely people at UPS sufficient time to deliver your package.
Additionally, shipping may take longer because of current global conditions; an overload in e-commerce traffic, coupled with a lack of shipping industry work force, is resulting in increased shipping times across the country. These are trying times for all of us, so please take this into consideration.
Q: I placed my order over a week ago but I haven’t received my package yet, where is it?
A: It’s probably still in transit, please check the tracking information for your order as a number of external factors can cause delays in shipping. If you need further assistance please send us an email at support@farawayforge.com with your order number and we will get you sorted out.
Q: Where in the world do you ship?
A: Currently, we only ship to the United States, but don’t worry! We are in the process of setting up international sales and shipping. If you would like to make an international purchase in the meantime, please contact us directly at support@farawayforge.com and we will do our best to figure out how to get you your products.
Shipping of Merchandise
Domestic sales of merchandise is produced by RL Creative Design, a small family/veteran owned screenprinting company. We aim to bring you the highest quality merchandise that we can while co-supporting another small, local business. RL Creative Design ships out of Woodland, California. You can find Russel and RL Creative Designs here!
Q: What carriers do you use for shipping merchandise?
A: All of our merchandise is shipped via USPS.
Q: How much is shipping for merchandise?
A: Shipping costs for merchandise orders are a flat rate of $3.75 per t-shirt.
Q: How long does it take for my merchandise order to ship? I ordered my t-shirt three days ago and it hasn’t shipped yet, what gives??
A: Shipping of merchandise is a little bit different, all of your merchandise is produced when you place your order. Merchandise orders are batch processed; production of the week’s orders starts every Wednesday. The production process is usually complete by Friday at which point your order will ship. This means that the answer depends on what day you place your order. If you place an order on Tuesday it will only take a few days for your order to be processed and shipped, but if you place an order on Thursday, it won’t be processed until next week’s production run. Please understand that RL Creative Design is another small family owned business, and he’s doing his best to get your order out in a timely manner.
Q: When will my merchandise arrive?
A: Once merchandise has shipped it will generally arrive within 1-3 business days. However, once the package ships it is out of our hands so we cannot guarantee arrival of your package in this time frame, as this is just a USPS estimate.
Q: Can I select expedited shipping for merchandise at checkout?
A: As with shipping for our blades, we are in the process of setting up a dynamic shipping plugin to handle shipping calculations, but these things take time. If you absolutely need expedited shipping for your merchandise order, please reach out to support@farawayforge.com, and we will be more than happy to assist you!
Q: Do I get a tracking number with my merchandise order?
A: Of course! Your tracking information will be added to your order as soon as the package is shipped. You should get an email confirmation when this happens; if for some reason you don’t, email us at support@farawayforge.com, and we will get you your tracking information promptly.
Q: My order should have been here, but I still don’t have it. What’s going on?
A: It’s probably still in transit, please check the tracking information for your order as a number of external factors can cause delays in shipping.
If the order says it was delivered, please help us out by checking your shipping confirmation email for any mistakes in the delivery address, as well as by getting in touch with your local post office to see if they have your package. If the shipping address was correct, and the package wasn’t left at the post office or at your delivery address, get in touch with us at support@farawayforge.com with your order number. If the issue was our fault we will do our best to resolve it as quickly and efficiently as possible. If you did find a mistake in your delivery address, we would be happy send you a replacement, but shipping will be at your expense.
Q: Where in the world do you ship your merchandise?
A: We only ship merchandise from farawayforge.com domestically in the United States, if you are an international fan please check out our Teespring merchandise store here!
Shipping Terms and Policies – Legal
We will inform you of when you should expect your Product at time of purchase as shipping times can vary based on the Product purchased and its availability. All shipping times are estimates and are not guaranteed.
All shipping charges are your responsibility, unless waived by Company. Shipping charges will be included on your receipt and can be viewed prior to finalizing your order. The shipping charge shown during the checkout process is subject to verification. Shipping charges are subject to change without notice.
All orders are shipped FOB shipping point. Title to products passes from Company to you upon shipment and we are not responsible for any shipping delays or problems once the product has been shipped under any circumstances.
Returns of Culinary Blades and Merchandise
We strive to put as much love and care as humanly possible into every single product we create, and we attempt to display them as accurately as possible on our website, but if you don’t like your item, let’s get you sorted out!
**Please note, this return policy excludes “YouTube Builds”. Please see the additional return policy below.**
Q: How do I go about returning an item?
A: We’re not quite as big of an operation as Amazon, so we don’t have an automated return process on our website. As long as you get in touch with us within thirty (30) calendar days of the arrival of your product, we will be happy to try to get you sorted out as best as we can.
If you need to return your item for any reason please reach out to us directly at support@farawayforge.com so we can get the ball rolling. Just send us your order number and a copy of your receipt, but before you do, please check below to see if any of your questions are already answered so we can make this as enjoyable of a process as possible.
Please do not just ship your item back to us, we need to get in touch and make sure things are good to go first.
Q: I thought I was going to like my knife, but I don’t. What should I do?
A: That’s ok! Shoot us an email at support@farawayforge.com with your order number and receipt and we’ll do our best to get you sorted out.
Q: I ordered the wrong size t-shirt… can we swap it out?
A: Hey, it happens. Email us at support@farawayforge.com with your order number and receipt and we will get a return or exchange started for you.
Q: How many days from delivery do I have to return my item?
A: Returns will be accepted within 30 days of the date when you receive your product.
Q: Do I need a receipt to be able to return my item?
A: Yes, a receipt is required for us to process a return. This is just for our peace of mind to make sure nothing fraudulent is going on; it’s nothing personal, seriously.
Q: Do items need to be returned in the original packaging?
A: Yes, please make sure that your item is safely packaged in the original packaging to make the journey back to us.
Q: Who is responsible for paying the return S&H?
A: If you want to return your purchase you will be responsible for return postage. If you want to return a piece of merchandise because it is the wrong size, you will be responsible for return postage. If you want to exchange a piece of merchandise, you will be responsible for the return postage and the postage of the new item, but we will swap out the item at no additional cost.
Q: Do you charge any restocking fees?
A: Nope!
Q: When do I get my money back for a return?
A: As soon as we receive the return and determine that the item is suitable for re-sale, we will issue a full refund for the purchase price of the item.
Q: How much money will I get back?
A: As long as the item is in its original condition when we get it back, you’ll receive all of the money you spent on it less the original shipping cost! The refund will be credited to your original form of payment.
Q: Can I get my original shipping fee back?
A: Unfortunately the original shipping charge is non-refundable as the package has already been shipped to you. This transaction is out of our hands, sorry!
Q: It says my return was delivered to your location, but I didn’t receive my refund yet, what’s happening?
A: We’re probably just still working on it. Please allow us one to two business days to verify your return and issue the refund. We are a very small operation with lots of things going on so please bear with us!
Q: Oh no! My item got lost in the mail on it’s way back to you! What do we do?
A: Shoot. We can’t issue a refund if we don’t get our item back; returns lost in shipping cannot be refunded. Sorry. We recommend you ship your item back to us with insurance on the shipment just in case!
Q: Can I return a custom order that you made specifically for me?
A: Unfortunately all custom orders are final. If we took the time to make you exactly the blade you wanted, then it is exactly the blade you wanted. Once we’ve shipped custom orders they are non-refundable. However, if there is something wrong with your item, then that is a different story; please see below.
Q: I received the wrong product, what should I do??
A: Oops! We are usually very careful to ship you the exact piece you ordered, but mistakes happen, we’re human too. If you received the incorrect item please reach out to us as soon as possible at support@farawayforge.com with your order number, your receipt, and a picture of the item you actually received. Once we confirm our error we will ship you the correct item as soon as possible. Don’t worry, we’ll cover the shipping cost this time.
Q: I received a product/merchandise that was damaged in shipping, what should I do??
A: We’re so sorry that the product you ordered arrived damaged! Please reach out to us as soon as possible at support@farawayforge.com with your order number, your receipt, and detailed pictures of both the damage to the item and the damage to the packaging. We will get in touch with the shipping provider and yell at them. Unfortunately all the blades we create are handmade one-off pieces so it’s hard to get you an exact replica, but we will arrange a repair as soon as possible, if possible. If your merchandise is damaged we’ll get back to you with a resolution as soon as possible!
Q: I received the wrong piece of merchandise, what should I do??
A: We’re so sorry that you received the wrong item! Please send us an email at support@farawayforge.com with your order number, your receipt, and a picture of the item you actually received. We will arange to have the item returned to us and get a new one shipped out as soon as possible.
Returns of “YouTube Builds”
Please consider your purchase very carefully and please watch the associated YouTube video carefully before deciding to purchase a “YouTube Build,” as all of these sales are final.
Q: Can I return a “YouTube Build?”
A: Unfortunately, these sales are final. There are too many factors at play to be able to accept returns.
Q: My “YouTube Build” was damaged in shipping, what the heck?
A: We take the utmost care to package these pieces as securely and safely as possible. All “YouTube Builds” are shipped signature confirmation. Do not accept the package if it is noticeably damaged!! If for some reason the piece is damaged and it is not evident from external appearance of the package, please reach out to Keaton directly at keaton@farawayforge.com with you order number, receipt, and pictures of both the condition of the shipping crate and the damag that has occurred to the piece. We will do our best to resolve the issue as soon as possible.